Terms & Conditions
RETURN & REFUND POLICY
Need help with a return?
Email: support@thelightfashion.com
Response time: Within 24 hours
IMPORTANT: Contact us BEFORE returning any items.
Return window
You may return any product within 14 days of delivery for an exchange or refund.
Return fees
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10% restocking fee may applies to all fiber‑optic and LED products (bucket hats, hoodies, vests, jackets, gloves, etc.)
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Original shipping costs are non‑refundable
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Customer is responsible for return shipping costs
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Return shipping fees and customs duties for wrong‑size orders are the customer’s responsibility
Return conditions
To be eligible for return, items must meet ALL requirements:
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Unworn and unwashed
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All original tags attached
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Pre‑approval obtained from customer service
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Returned to the address provided by customer service (NOT the package return address)
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Return tracking number provided to us
Fiber‑optic & electronic component returns
Returns of Light Up items must include:
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Original fiber‑optic garment with undamaged strands
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Battery pack and charging cable
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Original packaging and tags
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All accessories and documentation
Items are tested upon return. Damage from misuse, water exposure, or unauthorized modifications voids return eligibility.
Return process
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Contact customer service at support@thelightfashion.com within 14 days of delivery.
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Wait for return authorization and shipping address (typically within 24 hours).
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Ship the item to the address provided by customer service.
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Provide the tracking number to customer service.
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Refund or exchange will be processed after we verify your return.
DO NOT send returns directly to the address on your package. Returns sent without authorization will not be accepted.
Refund processing
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Refunds are issued to the original payment method within 7–10 business days after we receive and inspect your return.
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A 10% restocking fee may deducted from the refund amount for Light Up items.
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Original shipping charges are non‑refundable.
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Exchanges ship within 2–5 business days after we receive your return.
Customized items
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Production time: 5–8 weeks
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Full payment required upfront
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Measurements must be provided by the customer
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NO RETURNS OR EXCHANGES on customized products
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All sales are final
Questions about customized items? Contact us before ordering.
PRIVACY POLICY
Collection, use, and sharing
At The Light Fashion, we respect your privacy.
Third‑party services (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Information collected may include IP addresses, cookie identifiers, and website activity. You may opt out of targeted advertising.
THE LIGHT FASHION WILL NOT COLLECT OR SHARE YOUR SENSITIVE PERSONAL INFORMATION.
Sensitive personal information includes but is not limited to:
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Personal identity information
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Financial or insurance information
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Network identity information
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Health or medical information
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Biometric information
For questions about our privacy practices, please contact us at support@thelightfashion.com.
TERMS OF SERVICE
By making a purchase at www.TheLightFashion.com, you agree to these terms and conditions.
Payment
Full payment is required at time of purchase. We accept major credit cards and other payment methods displayed at checkout.
Product accuracy
We strive to display product colors and details accurately. However, actual colors may vary slightly due to monitor settings and lighting conditions.
Limitation of liability
The Light Fashion is not responsible for delays or issues caused by:
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Customs clearance processes
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Carrier delays beyond our control
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Incorrect shipping addresses provided by the customer
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Customer unavailability for delivery
Size responsibility
Size charts are provided for each product. Customers are responsible for comparing measurements before ordering. We are not responsible for wrong size selections.
Contact information
For any questions or concerns, contact us at:
Email: support@thelightfashion.com
Response time: Within 24 hours